Frequently Asked Questions
Shipping
How long will it take for my order to ship?
Most orders ship within 2–5 business days. During shop updates, holidays, or market weekends, processing times may be slightly longer. If you have any questions about your order, please e-mail me at contact@cherubfemme.com with your order number!
Will I receive tracking information?
Absolutely! Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to begin updating.
Returns & Cancellations
Can I cancel or change my order?
If your order hasn't entered production or been packaged yet, I'll do my best to help! Please contact me as soon as possible. Once an order has begun being made or has already been shipped, I'm unable to make changes or cancellations.
Do you accept returns or exchanges?
Since most products in my store are made to order, I don't accept returns or exchanges at this time. If there's any problem with your order, please e-mail me at contact@cherubfemme.com with your order number. I want you to love what you receive and I'm always happy to help.
My order arrived damaged. What should I do?
I'm so sorry! Please email me at contact@cherubfemme.com within 7 days of delivery with your order number and a few photos of the damage, and I'll work with you to make it right.
Products
How do I choose the right clothing size?
Every garment fits a little differently, so each product has its own size guide. Be sure to check the measurements on the product page before ordering. Please note that garment measurements may vary by up to 1" from their size chart. If you're unsure, don't hesitate to reach out!
Are your stickers waterproof?
Yes! All stickers are printed on durable waterproof vinyl, making them perfect for water bottles, laptops, journals, and more. While they're weather-resistant, extended outdoor exposure may shorten their lifespan over time.
Will your magnets work on my car?
Our magnets adhere to steel body panels only. Since many modern vehicles use aluminum, fiberglass, or plastic, we recommend testing your vehicle with any household magnet before placing an order.
Are your products handmade?
Every design is created by Cherub Femme. Some products are handmade and packed by me, while others are professionally produced by trusted manufacturing partners.
